Chapter 3: Ethics & Social Responsibility

Ethics & Social Responsibility

UNIQLO's Quality and Safety Control System

     A company should always be responsible for protecting their workers and preserving the environment. UNIQLO, along with The Fast Retailing Group (FR), have selected the strictest safety standard in the countries that they do business in such as Japan, Europe and the U.S.The Fast Retailing Group incorporated these safety rules and regulations in to the UNIQLO Global Quality and Safety Standards. These standards are set by the Quality Establishment Committee led by the officer in charge of the production.
     The FR has also published "Case Studies on Abnormal Values." This is a series of proposals that address quality related problems which teaches employees who handle their products. The FR overseas share their problems so that it stops problems from reoccurring.
     All of the materials that UNIQLO uses are subject to safety inspections. These inspections are by a third-party monitoring organization and include sampling tests for dye fastness and residual formalin. They also perform pre-production inspections to confirm that the safety standards are being followed and pre-shipment examinations are being implemented before the supplies leave the factory. After these supplies are shipped to the warehouses, they go through another inspection before it goes to the stores.

Source: UNIQLO

Chapter 2 Strategic Planning

Strategic Planning

     UNIQLO is becoming Japan's top brand and is expanding its sales outward to other countries. In order to become a top brand, it's main focus was to put emphasis on urban stores. They have become an increasingly attractive tenant of department stores and commercial buildings. These urban stores generate strong sales and are popular with customers who have help broaden their name.

     UNIQLO is known for their exceptional quality. To ensure the development of the products of exceptional quality, it has refined its SPA (Specialty store retailer of Private label Apparel) business model. This allows for control of the entire business process — from planning and design to material procurement and sales. They are continuing to develop products of exception quality in order to "create clothing with new and unique value and to satisfy customers worldwide.”

     They also care a lot about their customers and their feedback. The UNIQLO Customer Center receives approximately 70,000 comments from customers annually. Their HEATTECH product continues to become refined each year based on the customer feedback. With feedback from their customers, UNIQLO is able to produce the exceptional quality that it does.

Source: UNIQLO

Chapter 1 History and Mission Statement

                                                                        Mission

     UNIQLO, in its efforts to create the highest quality as well as high-performance clothing, has worked with manufacturers from all around the world to acquire great high quality materials such as premuim down, Supima cotton and cashmere to produce clothing nothing short of being comfortable, affordable and of high quality. UNIQLO has created new demand by collaborating with material manufacturers, leading to products such as HEATTECH, and the ultra-light down.

  History

    UNIQLO started off as a unisex casual wear store in Fukoro-machi. At that time the stores original name was "Unique Clothing Warehouse". In 1998 the first urban UNIQLO store in Tokyo's Harajuku shopping district was open, and in no time UNIQLO was spread all throughout major cities in Japan. 

    In 2001, UNIQLO began its global expansion with the opening of its first overseas store in London, and then continued its expansion by opening stores in the U.S., France, China, South Korea, Singapore, and Russia, while launching more stores in the U.K. and in Japan. 



Sources : UNIQLO